Terms of Service

Operator: IGL Holdings LLC · Service name: Broker Verify

Effective date: July 21, 2026 · Last updated: July 21, 2026

These Terms are a binding agreement between you and IGL Holdings LLC. By creating an account, subscribing, or otherwise using Broker Verify, you agree to them. If you do not agree, do not use the service.

Broker Verify is a business tool for the freight industry, and you must be at least 18 years old to use it. Because accounts are created on behalf of a carrier, broker, or company, you represent that you are authorized to enter into these Terms for the business you identify at signup, and that its use of Broker Verify is bound by these Terms. In these Terms, "you" means both you individually and that business.

1. What Broker Verify is

Broker Verify is a members-only platform where carrier-verified users submit load-tied payment reports about freight brokers. Broker Verify is a neutral host of user-submitted data. (PR-12: the core ledger is members-only and not indexed.)

2. The grade is a neutral, automated calculation

Each broker’s grade is computed from carrier-submitted numeric reports by a published, versioned, deterministic formula. Broker Verify does not hand-tune individual grades and does not author conclusory labels about any broker. A grade is “auto-calculated from N carrier-submitted reports,” not Broker Verify’s opinion of the broker. (PR-1, PR-4.)

3. Your reports: truthfulness warranty and indemnification

You warrant that every report you submit is truthful and based on your own first-hand experience with a specific load. You agree to indemnify and hold harmless IGL Holdings LLC against claims arising from content you submit. Reports must state verifiable facts (broker MC/DOT, load/rate-con reference, load date, agreed rate, amount paid, paid or unpaid status). Opinion belongs only in the clearly labeled comment field. (PR-2, PR-3, PR-11.)

4. Eligibility and verification

Reading the ledger requires an active subscription. (A named broker may always read and respond to reports on their own profile at no charge.) Filing a report requires a verified carrier account tied to a real MC/DOT. You may be prompted to attach supporting evidence (rate confirmation, invoice, bill of lading, proof of payment), which is stored privately. (PR-7.)

5. Reporting standard: cold hard facts only

Reports must be cold, documented facts and your own first-hand experience: no foul or abusive language, no personal attacks or “bashing,” and no knowingly false statements. State what happened on the load and what you can support; keep any characterization to the clearly labeled opinion field. Also prohibited: harassment, doxxing, impersonation, fabricated reports, and any attempt to extort or retaliate. Profanity, insults, or fabricated content will be removed and may cost you access. (PR-9, PR-10, PR-11.)

6. Broker right of reply

A named broker may obtain a free verified account to post a public response inline on any report and on its profile. (PR-5.)

7. Disputes, corrections, and removal

Reports may be disputed, corrected, or withdrawn under our Dispute Policy. We never charge any fee for the removal or suppression of a report. (PR-6, PR-8.)

8. Subscriptions, billing, and cancellation

Paid access is billed through Stripe on a recurring basis at the price shown at checkout. Your subscription renews automatically at the end of each billing period until you cancel. You can cancel at any time from your account page; cancellation stops the next renewal and your access continues through the end of the period you already paid for. How renewals, cancellations, and refunds are handled, including when a charge made in error is refunded, is set out in full in our Refund & Cancellation Policy, which is part of these Terms. In short, we do not prorate or refund a partial billing period on cancellation, but we do refund a charge that was our billing error. If a payment fails, we may retry it and may suspend paid access until the balance clears. We may change subscription pricing on a going-forward basis with at least 30 days’ notice to the email on your account; the new price takes effect on your next renewal after that notice.

9. Governing law and jurisdiction

These Terms and any dispute arising out of or relating to them or to Broker Verify are governed by the laws of the State of Missouri, without regard to its conflict-of-law rules. Subject to the arbitration agreement in Section 10, you and IGL Holdings LLC agree to the exclusive jurisdiction of the state and federal courts located in Cass County, Missouri, and you consent to personal jurisdiction there.

10. Arbitration agreement and class-action waiver

Please read this section carefully. It affects how disputes between you and us are resolved and limits your ability to bring a lawsuit in court or to participate in a class action.

You and IGL Holdings LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or to your use of Broker Verify will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court if it qualifies. The arbitration will take place in Cass County, Missouri, or by remote hearing, and the arbitrator applies Missouri law. This agreement to arbitrate is governed by the Federal Arbitration Act.

Class-action waiver. Disputes will be arbitrated only on an individual basis. You and IGL Holdings LLC waive any right to bring or participate in a class, collective, consolidated, or representative action, and the arbitrator may not consolidate more than one person’s claims or preside over any form of a representative proceeding. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court rather than in arbitration.

Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@brokerverify.us with your account email and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

11. Disclaimer of warranties

Broker Verify is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Grades and reports reflect member-submitted data and an automated, deterministic calculation. They are informational only, are not a guarantee of any broker’s future conduct, and are not Broker Verify’s opinion of any broker. We do not warrant that the service will be uninterrupted, error-free, or that any report or grade is accurate or complete. You are responsible for verifying information and making your own business decisions.

12. Limitation of liability

IGL Holdings LLC will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, lost revenue, lost data, or loss of business, even if we were advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you; nothing here limits liability that cannot be limited under applicable law.

13. Changes to these Terms

We may update these Terms from time to time. When we make a material change, we will update the effective date above and, for active subscribers, notify the email on your account. Changes take effect when posted, and your continued use of Broker Verify after that means you accept the updated Terms.

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