Refund & Cancellation Policy

Operator: IGL Holdings LLC · Working name: Broker Verify

Effective Date: July 21, 2026

This policy explains how Broker Verify subscriptions renew, how to cancel, and when you can get a refund. It applies to every paid plan on the site. If something about a charge does not look right, read section 5 first and then email us. We would much rather sort it out with you directly than have it go through your bank.

1. Subscriptions renew automatically

Paid Broker Verify plans (the Carrier subscription, the Broker Managed Profile, and any Shipper or Factoring tiers we add later) are recurring subscriptions. They renew on their own at the start of each billing period and keep renewing until you cancel. You are billed for the period you chose when you signed up: monthly plans renew every month, annual plans renew once a year, on the same date. Your renewal date and current plan are shown on your billing page.

2. How to cancel

You can cancel at any time, two ways:

• Self-service from your billing page. This is the fastest way and it takes effect right away.
• By email to [email protected] from the address on your account. We will process it and confirm.

Canceling stops the next renewal charge. It does not refund the period you are already in. Your account stays active and you keep full access until the end of the billing period you already paid for, and then it does not renew again. There is no cancellation fee and no phone-call-to-retain step. If you cancel a monthly plan the day after it renews, you keep access for the rest of that month.

3. Refunds

No prorated refunds for canceling mid-period. When you cancel, you keep access through the end of the period you already paid for, so we do not refund the unused days. This is the same whether you are on a monthly or an annual plan.

Charged in error: full refund within 14 days. If you were charged by mistake, a duplicate charge, or a technical or billing error on our side, we will refund that specific charge in full. Email [email protected] within 14 days of the charge date and tell us what happened. We will look at the record and, if it was our error or a duplicate, refund it back to your original payment method. Refunds usually land within five to ten business days depending on your bank.

4. The free broker right-of-reply tier

Broker replies are free, forever. A named broker can claim its profile and post a public response on any report at no charge. Because that tier is not a paid product, there is nothing to bill and nothing to refund. This policy only affects paid subscriptions.

5. Please talk to us before you file a chargeback

One practical thing to know: when a bank dispute or chargeback is opened, the payment is frozen while the card network investigates, and we may have to pause access to the account tied to that payment until it is resolved. That is just how the dispute process works on the payment side, not a penalty from us. A quick email to support avoids all of it and is the faster route to getting your money back if a charge really was wrong.

6. Related pages

See our Terms of Service for the full agreement that covers your use of Broker Verify, and your billing page to view your plan, renewal date, or to cancel.