Correction & Removal Policy

Operator: IGL Holdings LLC · Service name: Broker Verify

Effective date: July 21, 2026 · Last updated: July 21, 2026

1. No report is ever permanent-without-recourse

A report on Broker Verify can always be disputed, corrected, withdrawn, or removed. We reject the practice, used elsewhere in this industry, of making reports permanent after a short window, or of “deleting” a report while quietly keeping it visible. When a report comes off a broker’s profile, it is gone from what others see and from the broker’s grade.

2. The lifecycle of a report

Every report is tagged with a status, and every change is written to an append-only audit log so the history is transparent:

• Published: passed format validation and is live.
• Disputed: a broker (or affected party) has contested it; it stays visible with a “disputed” tag while we review on the facts.
• Corrected: the documentation showed it needed adjusting; the corrected version stands.
• Withdrawn: the reporter pulled it; it leaves the profile and the grade.
• Removed: taken down for a policy violation; it leaves the profile and the grade.

3. Who decides, and on what basis

The neutral operator resolves disputes on the documented facts, the load-tied evidence on file, not on pressure, volume of complaints, or who shouts loudest. We do not adjudicate a payment claim’s “truth” at publication; we adjudicate a dispute by comparing the reporter’s evidence with the broker’s response.

4. We never charge to remove a report

There is no paid or expedited removal, ever, and we do not suppress reports for payment. A “cottage industry” of paid report-removal cannot exist here, because removal is decided only on the facts and the policy, never on a fee. That approach is consistent with the FTC’s Consumer Reviews Rule, which prohibits suppressing or paying to remove honest reviews.

5. Right of reply

A named broker may claim its profile and post a public response on any report and on its profile, in addition to or instead of raising a dispute. Reports are shown without load-identifying details to protect the reporting carrier; the operator reviews the full evidence privately.

6. This is not legal advice

Broker Verify is a neutral host of carrier-submitted, load-tied facts. This policy describes our intended practice; it is not legal advice, and how to pursue any specific dispute is a decision for you and your attorney.